💳 Understanding Usage & Billing

Blockli Assistant uses a hybrid billing model that combines an annual infrastructure fee with pay-as-you-go token usage. This ensures you only pay for what you use, while also covering the system resources needed to power your assistant securely and reliably.

Every Blockli Assistant plan includes an annual infrastructure fee, based on the features, memory, and resource tier selected. This fee covers:

• Your Redis memory allocation

• Long-term data storage

• Access to your dashboard and agent tools

• Core assistant API infrastructure

• Wordpress Plugin

Once you choose a plan, your infrastructure fee is billed annually and remains fixed for that subscription year.

In addition to your subscription, Blockli Assistant charges for AI usage based on tokens:

• Prompt Tokens: The tokens used when you send a message to the assistant

• Completion Tokens: The tokens used when the assistant generates a response

Rather than charging per message, we calculate the total token consumption per interaction and subtract it from your credit balance.

You’ll fund your AI usage with credits, which are used to offset the cost of token consumption.

• Add credits at any time from your customer portal

• Credits are consumed automatically as you use the assistant

• When your credits run low, you’ll receive a notification to top up

• You can continue topping up manually or enable auto-recharge (coming soon)

🔄 Running out of credits? Don’t worry—just log in and recharge to keep the assistant running without interruption.

You can view your:

• Remaining credits

• Token usage history (prompt + completion)

• Redis memory usage

• Estimated consumption rate

All directly from your Usage Metrics section in the customer portal.

Still have questions?

Visit your Account Portal or reach out to our team at [email protected] for assistance with billing, usage thresholds, or plan upgrades.